Refund Policy (UK Goods)
Last updated: [18,08,2025]
At Manta Watches, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help.
​
1. Your Right to Cancel (Online & Distance Sales)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving a reason.
To exercise this right:
-
You must notify us of your decision to cancel within 14 days of receiving the goods.
-
You then have another 14 days to return the item(s) to us.
We will issue a full refund, including the standard delivery cost, within 14 days of receiving the returned goods or proof of return.
​
2. Returns & Refunds (Faulty or Not as Described Goods)
Under the Consumer Rights Act 2015, you have the right to return goods that are:
-
Faulty
-
Not as described
-
Not fit for purpose
You are entitled to:
-
A full refund within 30 days of receipt
-
A repair or replacement after 30 days but within 6 months
-
A partial refund or repair after 6 months if the item does not last a reasonable amount of time
Please contact us as soon as possible if you believe your item is faulty or not as described.
​
3. Conditions for Returns
To be eligible for a return:
-
Items must be unused and in their original condition and packaging (unless faulty).
-
Proof of purchase (e.g. order confirmation or receipt) is required.
Certain types of goods are exempt from being returned, including:​
-
Custom or personalised items
-
Sealed items that have been opened (e.g. hygiene or health products)
4. How to Return an Item
To return a product, please:
-
Contact us at mantawatchesltd@gmail.com with your order number and reason for return.
-
We will send you an email with information such as address and packing instructions.
We recommend using a tracked service, as we are not responsible for items lost in transit.
​
5. Refunds
Refunds will be processed to your original payment method within 14 days of:
-
Receiving the returned goods, or
-
Receiving proof of return, whichever comes first
You will receive an email confirmation once your refund has been issued.​